Privacy Policy

This Privacy Policy explains how Chosen Jewellery ("we", "us") collects, uses, and protects personal data you share with us when you visit chosenjewellery.com or place an order.

Who we are

Chosen Jewellery operates the website chosenjewellery.com. We are the data controller for personal data collected through this site. Contact: hello@chosenjewellery.com.

Data we collect

• Order details: name, billing address, shipping address, email, phone, and payment information (processed by Shopify and our payment providers — we never store full card numbers).
• Account data (if applicable): email, password (encrypted), order history.
• Communication: emails you send us and our replies.
• Marketing preferences: if you sign up to our newsletter.
• Site usage: via cookies and analytics — see "Cookies" below.

How we use your data

• To process and fulfil your orders
• To respond to your enquiries and support requests
• To send marketing emails if you've opted in (you can unsubscribe at any time)
• To detect and prevent fraud
• To comply with legal obligations

Lawful basis

We process your data on the basis of: contract performance (to fulfil orders), legitimate interest (to improve the site and prevent fraud), legal obligation (tax records), and consent (marketing emails, non-essential cookies).

Sharing your data

We share data only with trusted third parties who help us run the business:

• Shopify — order processing, payments, customer accounts
• Payment processors — to process card payments
• Shipping carriers — to deliver your order
• Email providers — for transactional and marketing emails
• Analytics providers — Google Analytics, Meta, TikTok (anonymised where possible)

We never sell your data to third parties.

Cookies

We use essential cookies to operate the site (cart, checkout) and analytics cookies to understand site usage. You can refuse non-essential cookies via your browser settings.

Your rights (UK GDPR)

You have the right to: access the data we hold about you; correct inaccurate data; request deletion of your data; restrict processing; object to processing; and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email hello@chosenjewellery.com.

Data retention

We retain order data for 6 years to comply with UK tax law. Marketing data is retained until you unsubscribe.

Security

We use industry-standard encryption (HTTPS) and trusted providers (Shopify) to protect your data. No system is perfectly secure, but we take reasonable steps to safeguard your information.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact

hello@chosenjewellery.com